The Future Challenges of Artificial Intelligence In The Workplace

Artificial intelligence (AI) in The Workplace

We’ve all heard the term artificial intelligence. And what it’s normally coined as AI. Most commonly, when we think of AI, our minds likely go to our household helpers, Amazon’s Alexa, Google’s Home Mini, and even Siri from Apple. These platforms help us find information, search for programs on the television, and get the latest hot recipe for dinner. What most of us don’t fully consider is AI in the workplace.

Here are a few examples of how artificial intelligence has been employed in businesses of all sizes. The automated phone system that routes callers to the correct person with just a few prompts. This system has and continues to replace a receptionist sitting behind the desk frantically taking calls while still trying to sound pleasant. The automated visitor sign-in system is also kicking out the front desk receptionist. I have several clients that have a single monitor and keyboard that will greet you and request you sign in and then triggers a call to the person you’re meeting.

Computers and notebooks like iPads and Surfaces have replaced problem solving. They now diagnose problems with cars for auto mechanics, are used by artists to enhance our work digitally for a variety of graphic functions and they’re used constantly in the medical field to quickly determine maladies and even perform surgeries. In industries like construction and manufacturing, robots are replacing humans to perform physical tasks like lifting and moving heavy items to avoid injuries. Finally, drones are now something more than just a curiosity. Photographers, videographers, real estate agents, insurance companies, event planners, and countless others use drones to reduce time, improve knowledge, and add value.

All of these and other applications of AI improve businesses in many ways. They do offer risk management challenges. First, in most cases, artificial intelligence is replacing what was once a human job. As companies add more AI, that often means the reduction of employees which is a legal and employee morale threat. Second, with the increase in technology comes the necessity for higher levels of employing knowledge in how to use it. This means additional costs in training, hiring, and putting up with the lack of efficiency during the learning curve timeframe. Third, insurance is sometimes overlooked.

AI can be expensive and your insurance must be programmed to consider the cost to replace it. And the loss of income, if it goes down. Talk to your broker about the physical and income risks associated with your artificial intelligence. Fourth, while you don’t have to worry about physical injuries to AI, they do often suffer other trauma concerning risk. They break down, become obsolete, requires software updates, and sometimes make their human coworkers angry with them.

They’re also at risk to cyber attacks and liability with lost time associated with those attacks. If you think artificial intelligence is prevalent now, wait until you see what happens over the next 10 to 20 years. It’s time to adapt and accept or your company will be left in cyber dust. Here is your challenge. Take 30 minutes to identify all the different ways your company uses artificial intelligence. Next to each one, write down how AI improves the company with that task. Finally, consider the ways that AI might be used in the future in your business and what that means to your employees, clients, and profitability with ai in the workplace 2020.

Challenge Problems for Artificial Intelligence in Workplace

It’s one thing to read about risk managementDon’t get me wrong, you should do that. But let’s do a practical exercise, and specifically, we’ll address artificial intelligence. In this article, I’ll give you a scenario to explain it in a better way.So here is a scenario. Your employee’s online information and behaviors are scraped from social networks like Twitter, Facebook, and Instagram. The cyber criminals then utilize bots, AI, to use the information scraped from the accounts to create custom emails that entice the employee to click a link.

They’re highly sophisticated and look legitimate. Once the employees click, their email accounts are hacked and the bots can send email from them to mimic the writing style of your employees. Your client base and suppliers all receive an email sent from your employees by the cyber criminal’s artificial intelligence robots enticing them to click on a different virus-laden link. Before you know it, your entire supply chain has been affected and been hacked causing hundreds of thousands of dollars of damage and lost time. And it’s all traced back to you. So your assignment is to write out your plan for how you and the company will react to this event. Specify exactly what your next steps are, who is responsible for carrying out the plan, and how you will communicate to those involved.

Solution: AI Risk Solution

So, your employees’ email accounts have been hacked and now your employees, customers, and suppliers are all affected. You’ve written out your plan for dealing with this situation. Let’s see if your plan matches up with how I recommend people deal with such an event. It’s likely that you didn’t have a plan in place or any preventative measures set up for this kind of crisis.

In an ideal world, you would’ve done some pre-crisis planning, so let’s do that now. Pre-crisis, in this situation, involves education of employees, technology infrastructure, and buying cyber liability insurance. When it comes to educating your employees, it’s not just about knowing which links are viruses. It’s also about understanding how social media works on them individually and how their behaviors and habits can impact them personally. For technology infrastructure, you need to stay current with patches, encryption, and maintenance. Hiring or retaining an IT expert and doing regular maintenance is crucial.

Now let’s talk cyber liability insurance. No matter how good your systems and education, companies will get attacked. The financial and reputational consequences can be covered by insurance, but only if you buy it before the crisis. Okay, this is all well and good, but now we’re in crisis mode. You are asked to be specific about next steps, responsibilities, and communications. So, the first thing on your list should be to gather key leaders and experts to assess the damage. Ask, how bad is this situation? Second on your list, assign the following roles and responsibilities. You’ll need a crisis commander. This person is in charge and accountable, however, it does not have to be the CEO.

Assign technology control to someone. They’ll need to combat and fix the problem. Another person will need to take on communications control to create your message to everyone affected. You’ll also need someone to contact the insurance broker and carrier to begin the claims process.

Finally, and this gets missed a lot, have a scribe to keep track of the activities and timelines, as they will be important later. Now, your plan should also incorporate actions for after the crisis has passed. In this case, it’s after you’ve contained and eliminated the breach. Your next step should look something like this.

Figure out what you’re going to tell your supply chain. They will want answers fast. Coordinate between communications and insurance to figure out how to best deal with the situation. Engage and address your employees. Work to be collaborative and empathetic. Now is not the time for finger-pointing and blame. Use this as an educational opportunity. Update your pre-plan. You will have learned a lot from this experience, regardless of how prepared you were. Keep the notes and revise your plan as needed. Now, I hope that if you’re plan didn’t look exactly like this, you at least have an idea of what you should do now before a real crisis happens. With a well-articulated plan, you’ll greatly increase the chance of preventing it and reduce your liability and financial risk.

Identity theft for employees and stakeholders

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